Privacy Policy

This Privacy Policy explains, in a clear and accessible manner, how we process the personal data you provide when browsing our website, making a reservation, contacting us, or participating in our tourist activities.

1. Data Controller

The controller responsible for processing your personal data is:

  • Naturanda Turismo Ambiental S.L.
  • Tax Identification Number (CIF): B90054370
  • Address: C/ Rastro 12A, 41004 Seville, Spain
  • Official privacy email: info@naturanda.com

Naturanda is responsible for the processing of all data collected through the lacatedraldesevilla.com website and centralizes its management in accordance with this Privacy Policy.

2. Data We Collect

a) Data Provided Directly by You

  • First and last name
  • Email address
  • Telephone number
  • Payment information (processed securely)
  • Information necessary for bookings and activities
  • Enquiries submitted by email or contact forms
  • Information provided when registering or subscribing
  • Information you choose to share through connected social media accounts

b) Data Collected Automatically

  • IP address
  • Cookies and browsing data
  • Information about your searches, reservations, or interests
  • Language, country of access, and other non-identifying demographic information

c) Data Obtained from Social Networks

If you access our services through Facebook, Google, or other platforms, we may receive:

  • Name
  • Email address
  • Profile picture
  • Public information according to your privacy settings

d) Photographs and Videos During Activities

We may capture your image during excursions or activities, as described in Section 10.

3. How We Use Your Data

a) Service Provision

  • Manage bookings and payments
  • Confirm your purchase
  • Send you relevant information regarding the activity
  • Provide customer support

b) Improvement and Personalization

  • Adapt recommendations to your interests
  • Analyze the use of our website
  • Carry out operational improvements and internal statistical analysis

c) Marketing Communications

Only when you have authorized it or where there is a prior commercial relationship:

  • Send promotional offers
  • Share updates about destinations or activities
  • Invite you to participate in surveys or reviews

d) Legal Compliance and Security

  • Fraud prevention
  • Tax and accounting obligations
  • Responding to requests from public authorities

4. Legal Basis for Processing

  • Performance of a contract: management of bookings.
  • Consent: marketing communications, non-essential cookies, and use of images.
  • Legitimate interest: service improvements, internal analysis, and security.
  • Compliance with legal obligations.

5. Recipients of Your Data

We only share your data when strictly necessary:

  • Suppliers involved in your activity: tour operators, guides, transport providers, accommodation providers, etc.
  • Technology and marketing companies operating under confidentiality agreements.
  • Financial institutions and payment gateways.
  • Public authorities where legally required.

We do not sell personal data or share it with third parties unrelated to the provision of our services.

6. International Data Transfers

We do not transfer data outside the European Economic Area unless:

  • The contracted activity takes place in a third country; or
  • You interact with external platforms (Meta, Google, etc.), which are subject to their own privacy policies.

In such cases, the safeguards provided by the GDPR shall apply.

7. Data Retention Period

  • For as long as a contractual relationship exists or the data is necessary for the provision of the service.
  • Until you request its deletion, where processing is based on your consent.
  • For the periods required by tax and accounting legislation.
  • For the time necessary for statistical or improvement purposes, anonymizing data whenever possible.

8. Your Rights

You may exercise the following rights at any time:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to object
  • Right to restriction of processing
  • Right to data portability
  • Right to withdraw consent

How to exercise your rights: by sending an email to [info@naturanda.com](mailto:info@naturanda.com) indicating the right you wish to exercise and providing proof of identity if necessary.

Supervisory authority: you may lodge a complaint with the Spanish Data Protection Agency (AEPD).

9. Cookies

We use cookies to:

  • Improve the user experience
  • Analyze website traffic and usage
  • Personalize content and recommendations

You may consult our Cookie Policy to manage your preferences.

10. Use of Images for Promotional Purposes

During our activities, we may take photographs or videos in which you may appear.

These images may be used for promotional purposes on:

  • Website
  • Social media
  • Advertising materials

If you do not wish your image to be used, you may request its removal by writing to [info@naturanda.com](mailto:info@naturanda.com), and we will remove the content within a reasonable period of time.

11. Security

Naturanda implements technical and organizational measures to protect your data, including:

  • SSL connections
  • Encryption of sensitive information
  • Internal access controls
  • Secure servers
  • Incident detection and response protocols

Although no system is completely infallible, we act with diligence and transparency.

12. Contact

For any questions relating to this policy or the processing of your personal data:

  • Official GDPR email: info@naturanda.com
  • Data Controller: Naturanda Turismo Ambiental S.L.