Terms and Conditions

The website lacatedraldesevilla.com is owned by Naturanda Turismo Ambiental S.L., with Tax Identification Number (CIF) B90054370 and registered office at C/ Rastro 12A, 41004 Seville, Spain.

All services offered on the website lacatedraldesevilla.com are provided by Naturanda Turismo Ambiental S.L., which assumes full legal and contractual responsibility for such services.

1. Organization

These General Terms and Conditions govern the relationship between the customer and Naturanda Turismo Ambiental S.L. (hereinafter, “Naturanda”), owner and operator of the website lacatedraldesevilla.com.

This website offers tourism, cultural, and intermediary services related to visits to monuments and tourist experiences in Seville.

The main services offered include:

  • Ticket sales: Access to monuments.
  • Guided tours: Cultural tours conducted in different languages.
  • Private experiences: Customized activities tailored to the customer’s needs.
  • Additional tourism services: Assistance and other services associated with the main activities.
  • Tourism intermediation services: Reservation management and coordination with external providers responsible for certain services.

2. Booking Conditions

  • Bookings may be made through the lacatedraldesevilla.com website or through partner platforms and online travel agencies (OTAs).
  • The indicated prices are per person and are valid except in the case of typographical errors or modifications made by the supplier.
  • Prices do not include personal insurance, additional expenses, gratuities, meals, or beverages unless expressly stated otherwise.
  • A booking shall be considered confirmed once payment has been received through the payment methods available on the platform.
  • For reservations made through third parties, the specific terms and conditions of those platforms shall also apply.
  • After confirmation, the customer will receive an email containing the booking details and must verify that all information is correct.
  • The customer must present the voucher or ticket received, together with a valid identification document, before the start of the activity or entry.

3. Participation Conditions

  • The customer must arrive at the meeting point within the timeframe indicated in the booking.
  • Punctuality is mandatory; failure to appear at the specified time will result in the loss of the service without entitlement to a refund.
  • During guided tours or organized activities, customers must follow the instructions of the guide or authorized staff.
  • Disrespectful behavior or conduct that disrupts the normal operation of the activity may result in expulsion without any right to a refund.
  • For activities including supplementary transportation services, participants must comply with the basic safety rules established by the driver or guide.

Voluntarily leaving an activity once it has started shall not entitle the customer to any compensation or refund.

4. Cancellation and Modification Policy

4.1 Changes Requested by the Customer

Modifications are subject to availability and must be requested sufficiently in advance. Certain activities or tickets may not allow changes.

4.2 Changes by Suppliers

Schedules, itineraries, access conditions, or other aspects of certain activities may be modified for organizational, technical, or legal reasons beyond Naturanda’s control.

4.3 Free Cancellations

Unless otherwise specified for the contracted activity, cancellations may be made free of charge up to 24 hours before the start of the service.

Certain official tickets or special activities may be non-refundable.

4.4 Customer-Related Cancellations

  • Failure to appear at the meeting point: loss of the amount paid.
  • Errors in the information provided by the customer: no entitlement to a refund.
  • Failure to provide the documentation required to access the activity: the customer will be considered a no-show.

4.5 Cancellations Due to Justified Reasons

In duly documented cases of serious illness, accident, hospitalization, or major transportation disruptions, Naturanda may consider alternatives such as:

  • Rescheduling the activity.
  • Issuing a voucher for future use.
  • Partial or full refunds, depending on the circumstances and the supplier’s conditions.

4.6 Cancellations Due to Company Responsibility

  • If the activity is cancelled due to organizational reasons or force majeure, an alternative date or the corresponding refund will be offered.
  • If the activity cannot be provided in the selected language and the customer does not accept an alternative, a full refund will be issued.
  • In the event of technical issues or booking errors attributable to the organization, the customer may choose between rescheduling or receiving a full refund.

5. Applicable Law

These General Terms and Conditions are governed by the applicable Spanish legislation regarding tourism, consumer protection, and electronic commerce, including:

  • General Law for the Protection of Consumers and Users.
  • Information Society Services and Electronic Commerce Act (LSSI-CE).
  • Current regional and national tourism regulations.

6. Liability

Naturanda shall not be liable for indirect losses, additional expenses, or incidents arising from circumstances beyond its control, including adverse weather conditions, strikes, government restrictions, monument closures, transportation delays, or force majeure events.

The customer acknowledges that certain tourism activities may involve inherent risks and agrees to participate at their own responsibility, with only those liabilities required by law being covered.

7. Use of Images for Promotional Purposes

Naturanda may use photographs or videos taken during activities for promotional and advertising purposes on websites, social media, or commercial materials.

Customers wishing to request the removal of an image may do so by contacting [info@lacatedraldesevilla.com](mailto:info@lacatedraldesevilla.com).

8. Data Protection

The personal data provided by the customer will be processed in accordance with the applicable data protection legislation and used exclusively for the proper management of bookings and contracted services.

Customers may exercise their rights of access, rectification, erasure, and objection by contacting Naturanda Turismo Ambiental S.L.

9. Acceptance of the General Terms and Conditions

Making a reservation implies full acceptance of these General Terms and Conditions.

Naturanda Turismo Ambiental S.L. reserves the right to modify these terms at any time by publishing the corresponding updates on the lacatedraldesevilla.com website.